Refund and Return Policy

At Shape Optics, we rigorously inspect and test all lenses and optical products to ensure they meet the highest industry standards, including MIL-STD requirements. We are committed to delivering exceptional optical performance, reliable quality, and full customer satisfaction across all products and services.

Optical Components Warranty

All optical components are backed by a 30-day risk-free warranty.
If you are not satisfied with your purchase, please contact us within 30 days at:

We will issue a Return Authorization Number (RAN) and assist you in arranging a replacement, credit, or refund.

Return Policy

  1. Return Authorization Required
    A Return Authorization Number is mandatory for all returns. It must be requested within the warranty period and will remain valid for 30 days from issuance.

  2. Return Packaging Requirements
    All returns must include original packaging and the RAN clearly displayed both inside and outside the package.

  3. Shipping Costs

    • Buyers are responsible for all return shipping fees.

    • If a replacement is requested and approved, Shape Optics will cover the shipping cost of the replacement item.

    • Shipping and handling fees are non-refundable.

  4. Inspection Upon Return
    Once the returned item is received, we will conduct a full inspection and advise whether a replacement, credit, or refund will be issued.

  5. Refund Eligibility
    Refunds will not be issued for items returned more than 30 days after receipt.

  6. Exclusions
    The warranty does not cover:

    • Products that have been modified or altered

    • Products intended for future or unspecified applications

    • Products subjected to abuse, misuse, mishandling, or unauthorized repairs

Lens Design Policy

All lens design services provided by Shape Optics are based strictly on customer-supplied specifications.
For further assistance, please contact our sales engineers.

Lens Assembly Warranty

Shape Optics provides a one-year warranty on all lens assemblies, covering all parts and labor.

Warranty Coverage Includes:

  • Defects based on customer specifications

  • Free technical support throughout the warranty period

  • Assistance via email, phone, and fax

  • Documentation and engineering guidance from our technical team

Warranty Exclusions:

  • Products modified after delivery

  • Improper or unintended use

  • Issues arising outside customer-approved specifications

Non-Compliance Reports (NCR)

All NCRs should be submitted to our Singapore office. We will provide responses to rejection or investigation requests within 14 days.

Additional Information

For more details on our evaluation and quality assurance process, please refer to our First Article Inspection (FAI) Policy, which outlines our risk-free product and service guarantees.