At Shape Optics, your privacy is of utmost importance to us. We are committed to safeguarding your personal information and ensuring it is handled responsibly and in compliance with the Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with us—whether through our website, emails, or other communication channels.
This Privacy Policy is intended to help you understand:
This Policy applies to personal data in our possession or under our control, including personal data collected, used, disclosed, or processed by third parties engaged by us.
Definitions
Depending on your interaction with us, personal data may include your name, contact details, nationality, gender, date of birth, photographs, CCTV recordings, employment information, and financial details such as credit or debit card numbers.
We collect personal data in the following circumstances:
a. Data Provided Voluntarily
We collect personal data provided directly by you or via an authorised representative after:
b. Data Collected Without Consent
In certain situations permitted by the PDPA or other applicable laws, we may collect and use personal data without obtaining consent.
c. Information Provided When Using Our Website
When you browse our website, we may collect:
Your personal data may be used for the following purposes:
a. Fulfilling our obligations related to the products or services requested by you
b. Verifying your identity
c. Responding to your queries, requests, or feedback
d. Processing payments or credit transactions
e. Sending marketing information, promotions, and updates (with your consent)
f. Improving our website, products, and services
g. Facilitating business operations such as audits, regulatory reporting, and compliance
h. Transmitting data to third-party service providers for business-related purposes
i. Any other purpose for which you have provided the information
These purposes may continue even after your relationship with us has ended, for a reasonable period necessary for legal, business, or operational needs.
We may disclose your personal data:
a. When required to fulfil our obligations to you; or
b. To trusted third-party service providers, agents, or partners assisting us in the purposes described above.
Shape Optics does not sell, trade, or rent your personal data.
You may withdraw your consent to our use or disclosure of your personal data at any time by submitting a written request to our Data Protection Officer (DPO).
Upon receiving your request, we will:
Withdrawal will not affect our right to collect, use, or disclose personal data where permitted or required by law.
You may request:
Requests should be submitted to our DPO in writing. A reasonable fee may be charged for access requests, and we will inform you of the fee beforehand.
We aim to respond within thirty (30) calendar days. If more time is needed, we will inform you of the revised timeline.
We implement administrative, physical, and technical safeguards to protect your personal data from unauthorized access, use, disclosure, modification, or disposal. These measures include:
Although no method of transmission or storage is fully secure, we continuously review and enhance our security practices.
We retain personal data only as long as necessary for business or legal purposes.
When retention is no longer required, we will securely delete or anonymize the data.
We rely on the accuracy of personal data you provide. Please notify us of any changes so we can update your records accordingly.
We are not responsible for data inaccuracies caused by unauthorized access, transmission errors, or outdated information provided by you.
We generally do not transfer personal data outside Singapore. If transfer is required:
We use cookies and similar technologies to collect information such as:
This helps us improve website performance and user experience.
If you have any enquiries or wish to make an access, correction, or withdrawal request, please contact:
Data Protection Officer — Ms. Cherry
Email: [email protected]
Phone: +65 9857 4122
This Policy supplements all other contractual or consent clauses relating to personal data.
We may update this Privacy Policy from time to time without prior notice. The latest version will be indicated by the “Last Updated” date below. Continued use of our services signifies your acceptance of such changes.
Effective Date: 11 October 2020
Last Updated: 20 November 2025